In this video, we learn how to fix a frozen iPod. This is for when you are getting a "do not disconnect" message from your iPod while using iTunes or any other program with your iPod. To do this, you need to hold down the top of the wheel and the middle of the wheel simultaneously. Do this for several seconds, then the Apple logo will show up on the screen. Now the device will release your computer from being in a frozen state. Quickly remove the USB cord from your computer when the Apple logo shows up, then you will be able to reconnect and resume what you were doing before.